Cloud Support Engineer / Developer Tools Specialist (Language: Chinese + English)

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
  • Provide technical assistance and support as part of a global 24x7-support organization. Agents should be open to some work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions

Requirements

  • Proficient in at least one of Java, Python, PHP, Go or Node.Js
  • Understanding Cloud technology such as Google Cloud, AWS, Azure
  • Comfortable working on Linux-based systems
  • Comfort and experience using SQL (any dialect) to extract and manipulate data
  • Hands on experience with web protocols (HTTP, TLS, etc.)
  • Experience with services API development as well as creating REST and JSON APIs
  • Ability to read and understand code and able to write code samples to reproduce customer issues
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
  • A strong sense of business ownership and customer focus
  • Business level English skill (B1+)
  • Chinese Native Level or close to native

Nice to have

  • Understanding software development lifecycle
  • Experience with CI / CD environment
  • Experience with deployment tool such as Jenkins
  • Experience with Platform-as-a-Service (PaaS)
  • Familiarity with parallel / distributed computing (NoSQL, MapReduce, etc.)

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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