Support Engineer - Japan - Distributed at elasticApply Now
Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co
We’re always on the search for amazing people. People who have deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems and we don’t take our technology lightly. In Elasticsearch, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, yet we also promote independence and ownership. We’re hackers… but of the good kind. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.
Elastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet bold, direct, and comprehensive. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love.
- Ensuring customer issues are resolved within our committed service level agreements.
- Maintain strong relationships with our customers for the delivery of support.
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
- Demonstrable experience in of support in technology businesses
- Experience working across multi-cultural and geographically distributed teams
- Strong verbal and written communication skills in English.
- Customer orientated focus.
- Team player, ability to work in a fast pace environment with a positive and adaptable approach.
- Knowledge of databases or search technologies a plus.
- Demonstrated strong technical understanding of software products.
Additional Information - We Take Care of Our People
At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.
- Health coverage for you and your family.
- Flexible location and schedule for many roles.
- Generous number of vacation days each year.
- Double your charitable giving — we match up to 1% of your salary.
- Up to 40 hours each year to use toward volunteer projects you love.
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.
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