Senior Software Engineer, Japan

Primary job responsibilities

  • Design technical adoption plans to ensure sustained growth in technology proficiency;
  • Perform technical reviews and share knowledge to identify and prevent potential issues
  • Understand your customers' technical infrastructures, hardware, and offerings
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Provide excellent customer support regarding their OutSystems use
  • Catalog, categorize, and share common customer issues with other OutSystems teams
  • Serve as a customer advocate within OutSystems
  • Deliver key OutSystems product road map updates and assist customers with upgrades
  • Visit customers regularly as needed to provide exceptional customer service experience

Required skills

  • Mobile and/or Web application development, administration, or architecture experience
  • Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;
  • OutSystems development and administration experience is a plus
  • Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
  • Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
  • Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
  • Able to communicate in Japanese and English
  • Ability to explain complex information to customers clearly and concisely

Degrees &/or Certifications

Bachelor's degree in a science or technical field, engineering, or computer science is a plus

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